Last updated on December 1st, 2019
COLLECTING PERSONAL INFORMATION
There are three categories of personal information collected by our system when you access the Excelon Exchange platform.
- AUTOMATICALLY TRANSFERRED INFORMATION SENT FROM YOUR COMPUTER OR MOBILE DEVICE
This information is routinely collected by most any website you visit and may include:
- Your IP address and location
- Information about the device such as device type, operating system, network information
- Web log info such as browser type, and navigation path (links followed etc.)
- Pages viewed on the site and how long
*We do not knowingly collect this information from any user under 18 years of age.
- PERSONAL CONTACT AND FINANCIAL INFORMATION WILLINGLY PROVIDED
This information is limited to what the user personally enters into the system when opening or updating an account and may include:
Contact Information such as name, address, phone, email, Skype or other messenger addresses,
Financial information etc.
This information is required in order to open an account and deposit or withdraw funds as well as for account verification and fraud prevention. Users who sign up for the Exelon Exchange in addition to using the wallet may be required to enter more information for account verification purposes. This may include a copy of a Government issue ID. In such cases we may also seek out information from third parties such as credit bureaus or banks.
Some users may choose to provide us with personal information such as social media accounts like Facebook or Twitter in order to link accounts or verify personal information. Sharing such information constitutes consent to allow Excelon Exchange to store this information in your account. It does not give us the ability or right to share that information with any third party or to post on or use your social media account in any way.
- INFORMATION ABOUT YOUR TRANSACTIONS AND WEBSITE ACTIVITIES
All of your account activity is logged in the system. This includes your pending and past transactions, currency balances, withdrawals and deposits. This is to protect your account as well as other Excelon Exchange account holders from fraud as well as malicious software and security breaches such as by spyware or other malware that may cause harm to you or other Excelon Exchange users.
STORING AND PROTECTING YOUR INFORMATION
To this end, we store all client information in secure environments. Blockchain information is stored in cold storage, offline. We comply with all regional and international laws in terms of the safeguarding of all of our clients privacy and information. We restrict access to all of our infrastructure both physical and online. We authorize access to client information only to staff who require access to fulfill their job responsibilities. All staff with access to sensitive information are monitored and properly trained to ensure compliance with regulations.
We securely store all client information throughout the duration of your use of Exelon Exchange as well as for up to five years afterwards in order to comply with all laws and resolve any disputes regarding transaction history.
USING YOUR INFORMATION
The information we collect is primarily intended to facilitate account access and provide smooth functionality of the site and its features. The ways in which we make use of the information may include:
- To provide site functions and customer service
- To troubleshoot technical problems and provide support
- To process transactions and exchanges as well as notify you of such transactions
- To collect fees and facilitate withdrawals and deposits
- To measure the effectiveness of our design, layout, and site functionality
- To provide targeted services, marketing, and offers specific to your interests
- To verify your identity where required
Excelon Exchange will not make use of your personal information in any way other than the above listed purposes except with your expressed permission. We may request such permission in rare instances where, for instance, sharing your information may improve our services or facilitate joint services. You will always be given the chance to accept or decline the sharing of your information in this way.
SHARING YOUR INFORMATION WITH THIRD PARTIES
In the transfer of your funds from and to your bank account or credit card as well as the transfer of Virtual Assetsto and from third party wallets, account information is shared both by Excelon Exchange and by the third party which may identify you to either party. This includes account and financial information as well as your contact information for identity verification and fraud prevention. We may use this information in order to confirm your identity in connection with the transfers in and out of your account. We share the information pertinent to the transfer with the third parties at the other end of the transaction. For instance, we use the various service providers to process card payments and we allow transfers to and from our Virtual Asset wallet to numerous other wallets.
USING YOUR INFORMATION FOR MARKETING
Excelon Exchange does not for any reason share or sell our clients’ personal information to any third parties for the purpose of marketing. All contact that we make with our clients is related to your account and notifications relating to transactions or other changes. Any communication that we make that is for marketing or not related specifically to your account will come with an unsubscribe option included. You will always be able to opt out of any type of communication from us, except for specific account notifications.
- Recognize you as a Excelon Exchange user
- Customize the content you see
- Track the effectiveness of affiliate or marketing campaigns
- Collect basic information about your computer, device, and browser in order to prevent security breaches and improve functionality of the website
We use both “session” and “persistent” cookies in order to effectively achieve the above results. “Session” cookies are used to improve the website function within a single session, “persistent” cookies stay on your computer after you logout in order to remember your preferences next time you visit.
MAKING UPDATES TO YOUR PERSONAL INFORMATION
You can update or remove any of the information stored in our system by contacting us here. If you decide to close your Excelon Exchange account, the information contained in it will be automatically moved to a separate database and marked as closed. As detailed above, we will keep your information in our database for a period of time as required by law for fraud protection. This measure allows us to ensure that a user suspected of fraud cannot simply close their account and open another one to avoid detection. Upon closure of your account, the use of and access to your information is limited to fraud protection. Excelon Exchange will not share it with any third parties with the exception of law enforcement if required for investigations of fraud or financial crimes.